Posted Date 3 months ago(3 months ago)
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  • Overview

    Our client is a large international, Dairy based company with popular leading brands bought by nearly 400 million consumers in over 130 countries.  Our client’s ambition is to double its size in North America over the next couple of years.

    The commitment, enthusiasm and entrepreneurial spirit shared by their 13,000 employees is the growth driver for this organization. Their approach is to be daring, pragmatic and determined to meet the growth challenges of an international food group. Come join CROSSMARK as a Sr. Business Account Manager (Sr. BAM) and be a vital part of this exciting and ambitious project.”    The Senior Business Account Manager will have a deep understanding of both retailer and manufacturer strategies to execute growth plans based on strategic intent set by VP & Client.  The Senior Business Account Manager provides direction to a team of Business Account Managers, Customer Business Managers and Field Operations to optimize Client business plans. They will be the senior point of contact for client leadership and will be expected to deliver consistent experiences and outcomes. The Senior Business Account Manager will lead the CROSSMARK Business Planning process working closely with CROSSMARK stakeholders within the Business Insights, Planning Organization, Field Operations and Sales Teams to improve key metrics based on analysis of promotion, spending, volume (forecasts and actuals), execution rates and return on investment.


    • Support Customer Business Managers to develop and execute business plans for the client’s brands
    • Manage strategic plans for respective retailers/wholesalers
    • Work with Customer Business Managers on planning analytics to support category line reviews, new initiative presentations, etc.
    • Effective trade fund management and visibility
    • Measure effectiveness of Customer Business Managers
    • Align with Business Insights lead and be guided by insights specific to Category/Brand, Consumer/Shopper, Channel/Retail dimensions
    • Work with syndicated/other data sources to both manage and inform strategic and tactical trade plans
    • Develop retail merchandising plans in conjunction with Client Retail Excellence Manager and work collaboratively with Field Operations to ensure that all activities are executed with excellence
    • Financial and data analysis, including pre/post event analysis and impact of retail merchandising coverage
    • Responsibility for client revenue and costs within CROSSMARK accounting structure
    • Determine Customer level distribution and merchandising targets
    • Attend Customer Sales Calls with the Customer Business Manager Team where appropriate
    • Leading monthly/quarterly business reviews with the client, as required
    • Ensure Client’s Plans are built and maintained in the Client’s Trade Planning System (where applicable)
    • Ensure Client’s Retail Merchandising Plans are built and maintained in AXIS
    • Work with Business Insights Team to develop monthly reporting dashboards to ensure key results are shared with Client; provide insights/recommendations for future activity based on results


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


    • Education: Bachelor’s degree (B.A.) from a four year university.
    • Experience: Work experience in sales and CPG for a minimum of  7 years
    • Physical Demands: None
    • Specific Skills: Excel, Power Point, working knowledge of Nielsen and syndicated data sources
    • Special Skills: Strong leadership, communication and people skills. Must be able to effectively collaborate with multiple departments and possess influencing skills. Ability to be a clear communicator, strategic thinker, and problem solver. Must be extremely well-structure and have ability to effectively prioritize demands and follow through on commitments.  Ability to lead and motivate a team.
    • Supervisory Responsibilities: Customer Business Managers, Administrative Associate
    • Working Conditions: Office & Field environment
    • Travel Requirements: Varies, 30-40%
    • Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity.


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